Customer Satisfaction Center
100% Customer Satisfaction
Your Happiness is important to us. Haiku Designs takes every effort to insure our customers’ complete satisfaction on each and every order.
Haiku Designs goes to extraordinary effort to insure that each and every shipment reaches our customers in the best possible time, for the best possible price and in excellent condition. All shipments are triple-boxed for extra care and shipped fully-insured against damage. All Truck Line Shipments go via “Grade A” truck lines. Ground shipments go via UPS or Federal Express. Please let us know how we can best serve you and make your shopping experience with us a good one.
Returns, Damaged and Cancelled Orders Policy
Any order can be canceled up until the time of shipment for a full refund.
All products are shipped fully-insured against loss or damage. In the unlikely event a product is damaged in shipment, Accept Delivery, note on the delivery receipt the number of boxes damaged and contact Haiku Designs for replacement. Haiku Designs will file and coordinate all damage claims with the shipping company. Shipments not noted as damaged on the delivery receipt are not eligible for damage insurance replacement. All damaged claims must be made within 5 days of receipt of goods.
"Rest Easy" Returns
If you are unhappy with your purchase you can send it back to us. Any order can be returned within 30 days of delivery for a refund of the purchase price less the original shipping fee. Customer assumes responsibility for the return of the product in new condition. Refunds will be issued to the original credit card, within 7 days after return of goods and completion of transaction. For check and money orders a refund check will be sent to you.
Return shipping charges are the responsibility of the customer. Freight shipments may incur a restocking fee. Please Read our Full Return and Exchange Policy.
Haiku Designs respects your privacy. We NEVER share, sell or exchange any of your private information, email addresses or purchase records with anyone. Period. It is that simple.
We use the latest SSL secure socket layers and sophisticated, encrypted data management. Our site is monitored daily by several independent security firms to test and confirm that the site is secure. In addition Credit Card information is placed on a special C-Secure lock location for complete security. Once processed all Credit Card information is then automatically erased, preventing any unauthorized use or data theft.
We use a 4-step Credit Card verification policy for Visa, MasterCard, and American Express to insure your credit information is secure and properly authorized. This is the most secure system available in the industry.
Rest Easy and Secure when shopping with Haiku Designs. If you have any questions or need other information about all "the small print," please contact us, at 1-800-736-7614 or by email at email@example.com.
Contact our "Customer Appreciation Department"
Thank You for Your Business.
Shipping address for all returns:
2905 Center Green Court, Boulder, CO 80301