Customers Love Us - Haiku Designs

Customers Love Us


ink and pen You Are the First Priority
Here at Galaxi Trading Company customer service is our first priority, and we make every effort to provide customers who shop our fine web locations, HaikuDesigns.com and JapanShoji.com, with the best quality customer service.

From secure and confidential order processing, to triple thickness packing on all our products shipped, to a toll free number to assist you in any way, we will go the extra mile to insure that your shopping experience with us is completely satisfactory.

What this means to you is that you can shop with confidence, knowing that your business and satisfaction is of the utmost importance to us. After all, we want you to return to us again or recommend us to your friends.

But don't take our word for it. Have a look at what our customers are saying.

Comments from our Customers:

Well built, not difficult to assemble, great looks. Sturdy. Phone service excellent, questions answered and handled in timely manner. I got what I expected and I (as well as wife) are very satisfied. Not inexpensive but quality doesn't come cheap.

MY. Aptos, CA

Thank you very much for your kind assistance and speedy reply. I understand that mistakes happen. Your customer service more than makes up for any problems that occurred in the warehouse. I would highly recommend your company, and services. Thanks again. I look forward to receiving the lamp.

TT - Tuscon, AZ

Thank you for your excellent customer service. I really appreciate it.

ML - Lemont, IL

I look forward to receiving the items I ordered from Haiku Designs as well as ordering more items in the future. I appreciate being able to buy from a company that is devoted to selling good quality as well as healthy products. I hope to be a part of helping to create a healthier more sustainable world for future generations.

LM - Las Cruces, NM

This is the second of the same model that we have purchased because we love this bed. I noticed that this second bed seems to be manufactured in an even more sturdy manner and therefore we wish to send well-deserved kudos to you folks. This Tatami mat bed frame is very subtle, tasteful, and well constructed. Thank you!

DK - Baltimore, MD

Well built, not difficult to assemble, great looks. Sturdy. Phone service excellent, questions answered and handled in timely manner. I got what I expected and I (as well as wife) are very satisfied. Not inexpensive but quality doesn't come cheap.

MY - Aptos, CA

I have received the "Raku" japanese platform bed queen size, last Friday by UPS (just 3 weeks after ordering it!); I wanted to tell you that I am very pleased with it. The quality of the product is just great, and that reddish walnut finish just the perfect color to match the other pieces of furniture I already have in that room. It was very well wrapped (and individually wrapped) for such a long risky distance. It just looks so great!!! Thank you also for your pleasant co-operation.

LP - Quebec, Canada

I recently bought the Hiro dresser. Thrilled to pieces and had to tell you so It's most beautiful. Thank you!

SB - Santa Cruz, CA

We love the colour and fit of the duvet cover, sheets and pillowcases of the linens we purchased and would definitely recommend Haiku for their linen products. For the Queen sized bed and tatami mats; overall the packaging was put together very well. The assembly of it was easy and the pieces fit together nicely. We love the bed now that it is set up especially the feel of the finish and the smell of the tatami mats. I would recommend Haiku to my friends and anyone who would like an easily assembled and beautiful bed. Thank you very much,

CS - Portland, OR

I just wanted to let you know that the bed and mattress arrived. We want to thank your staff for getting this to us so fast. We love everything! The bed is beautiful and we are so happy with the mattress.

KE - Seattle, WA

It’s been a little more than 1 week since I received my new Slumber bed. Just wanted to ask you to relate my great satisfaction to all involved in its design, manufacturing, and delivery. I am very pleased with the quality of the product, with selection of the woods that went into making the bed, and with overall look and feel. The assembly process worked out well also. I am happy to have discovered your company, and is impressed with workmanship and pretty much all aspects of the process, including my online browsing and ordering experience, and sales help and support from you. Congratulations to your entire team for work well done!

My sincere thanks,

G. S.

 ….this is a review for the internet ordering department - I've never set foot in the showroom.  

Made a special order for the "Milano platform bed" - which I wanted in black leather.  This was special order and  added about 6 weeks,  to the time required for delivery.  Additionally ordered a latex mattress and a silk comforter. 

The comforter is terrific - lightweight, doesn't bunch up like down would.  Warm when needed - light enough for three seasons.   The mattress is a standard latex and is fantastic!!  

As for the bed - the quality is much better than expected.  The leather is butter soft, flawless surface and a very good dye job. there is a "his and her" (or his and his if thats your thing) side with bowed hardwood slats - they "give" a little as required .

Overall am very impressed with the product/service. would use this company again.

BC - Miccosukee, FL

I searched on various sites for silk blankets and found Haiku Designs. I ordered their "Sweet Dreams" Natural Silk Comforter in Queen size, made with Tussah silk, in Germany to
 European Eco Standards." It has an organic cotton cover and the silk is made without synthetic dyes or chemicals. 

I liked that they had free shipping........ the.comforter arrived quickly, was packed well and super light. 

I was impressed by how thin and warm the blanket was and had a great night's sleep. It was the best sleep I've had in a long time and for an insomniac like me, that's like finding the holy grail.

N. T. -  San Mateo, Ca 

I ordered 3 items one week ago. As far as the quality, I am totally satisfied: I ordered a kakebuton and a 100% organic cotton duvet cover. I don't know about the mattress cover yet, as I haven’t received it,  but I am sure I won't be deluded. I would definitely buy again from them!!

AP, Manhattan, NY

I have had a happy experience with Haiku Designs. Been looking for bedroom furniture for a number of months and liked some of their offerings.  Ordered one of the beds with a low to the ground, modern design... the Arata bed..  Took a little longer to get the order than expected but when it came everything was in good shape.  Put it together and  its look great. Customer service was helpful with some issues with assembly, but all in all a good experience.

AS. - Boulder, Co

I love Japanese furniture and this has been the place where I have bought the few pieces of furniture that I wanted.  I have always had a great customer service.  They have been very kind,  patient and helpful with my slow process of making my decisions.  I also consider that the furniture has a good quality, it  is beautiful and affordable…….I am actually very grateful to them for their graciousness and patience with me during my last purchase about a month ago. 

IG - Aurora, Col

 We were interested in the organic sheet sets that Haiku Designs has. We weren't sure if they were right for us, and contacting them worked out great! They gave us the ins and outs of the sheets, told us what to expect, and answered all of our questions. They arrived the other day, and they are so comfortable! I would definitely buy from them again, great service and products!

HD - Windsor, Col

I had a fantastic experience with everyone I spoke with or emailed at Haiku Designs.  I ordered the Modrest Platform bed and it was shipped hassle free to my home in Canada.  I still can't believe how easy it was.  This was my first attempt at an online furniture purchase outside of Canada and I had a fantastic experience!! Plus I absolutely LOVE the bed!  It's beautiful!

LJ - Calargy, Canada


"I received my Raku bed yesterday. Boxes not damaged, bed pieces in perfect condition. I put the bed together and slept in it last night. I could not have slept better. I am very happy with the bed as well as the service you have provided during our transaction. Thank you very much!"

B.P. - Naples, FL

"I want to thank you all for having such wonderful products. I ordered the Kyoto bed and the latex mattress. My son put it together for me today and it didn't take too long. The bed is sturdy and I don't have to mention how beautiful it is do I!! The mattress is as the lady I spoke to on the phone said. Much better than the (brand deleted) I was considering getting. The mattress is firm yet giving and supports wonderfully. It is also not a "hot" mattress and is also easy to turn over on. You don't have the sensation of moving through molasses like I did on the above mentioned brand of mattress. I have been sleeping so well since we got our new bed and mattress from you. I actually enjoyed having a cold last week when I stayed in bed all day. That's sick, but that much I love it. Thanks so much."

P. C. - Clarksville, TN

"Just wanted to say thank you. My bed arrived as scheduled. Everything was well packed. I had it all installed in less than an hour. Best of all, it looks great. Thank you."

W.L. - Spring Hill, FL

"I have received the Kyoto bed. There were no damages. The bed is wonderful."

D.B. - Santa Fe, NM

"Just to let you know I received the 2 beds and they are top quality. Very nice! Thank you."

J.M. - Watermill, NY

"I am writing to say thank you for such a beautiful piece of work. Raku Bed looks just as pretty as the photos you have on your site. The assembling was no sweat and the Tatami smells great. I will definitely recommend you to my friends and a return customer myself for sure."

S.F. - White Plains, NY

"I wish to thank you and Haiku Designs team for your wonderful service and your quick response to my needs."

H.B. - Toronto, Ontario

"LOVE the sofa. Absolutely beautiful!"

S.S. - Green Bay, WI

"I just wanted to let you know that I received my Raku Tatami bed on Wednesday of this week. I also wanted to say that the call directly from Haiku to explain the process was quite unexpected. Your customer service should be applauded. I was also amazed at the EASE of assembly. I was excited to see the finished product so I put it together myself in about 20 minutes, most of which was spent unpacking the securely wrapped pieces. There was no damage to the product in shipping. This is the first time I have ever placed an order for a piece of furniture online. Having done so I would recommend Haiku to anyone wishing to purchase fashionable and unique furniture items of GREAT quality. Thanks again."

C.S., Chicopee, MA

"I had actually goofed with this order; I had meant to order a different product. Haiku Designs responded promptly, getting the right product to me. They make on-line shopping simple and worry-free."

E.B., Billings, MT

"It is so nice of you to offer the Seeds of Wisdom Print. They are wonderful. I will definitely be doing more business with you in the future - you seem to be a company that cares about its customers, which can be rare these days. Thank you again."

V.H., San Raphael, CA

"Thanks for the info, I can't wait to see how it looks in my new apartment. There were a few other stores with similar products, but your website was the easiest to use and had the most information - I won't hesitate to return."

E.H., Los Angeles, CA

"My Shoji screen arrived yesterday. And it is great!! Thank you for your great product and service."

R.C., Chapel Hill, NC

"Just to let you know that my order arrived in first class condition and according to my timescale in only 5 days from start to finish - and that included a weekend and a Bank holiday here! I am very pleased with my purchase - thanks. I'm sure I'll be visiting in the future."

J.B., Dursley, UK

"I have received the Feng Shui Wisdom print in good order. Thank you for the generous solution to the problem and your very rapid response! It makes shopping at your place a real pleasure!"

L.H., Plano, TX

"Thank you so much for your info and suggestion. I can already tell your company is a good company!"

L.Z., Houston, TX

"Just wanted to let you know how much we liked the shoji hanging lamp. In fact, we liked it so much we ordered an additional one. Thank you also for packing it so beautifully."

J.T., Boston, MA

"I have referred several friends to your website, by the way. Your products are unique and lovely."

S.M., Chanhassen, MN

"I received the Mt. Fuji Shoji screen 2 days ago. It arrived quicker than I thought, packed very well, and I'm very pleased with it. The screen is beautiful and creates a peaceful addition to our living room. I will recommend your company to friends."

M.H., Glendale, NY

"I feel truly valued as a customer. Your prices our great. You guys explain your quality on the screens. I was very impressed. I was looking for weeks for a screen that was in my price range and quality. You guys were it. Even the shipping costs were great. Other websites that I was in, the shipping costs were added on to a very high amount, sometimes more than the price of the screen. Thanks again."

J.P., Chicago, IL

"Thank you so much. I appreciate your going the extra mile. I love the lamps and the screens and they look really great in my living room."

C.P., Dallas, TX

"This email is to thank you for providing a prompt and courteous response to my request for an exchange on my Shoji Screen. Great Service! The new screen look perfect."

L.H., Rock Island, IL

"THANKS SO MUCH FOR YOUR PROMPT REPLY AND GREAT SERVICE.HAVE A GREAT HOLIDAY."

T.J., Seattle, WA

"The screen arrived in great shape...nice packing job! And the screen is terrific! Thanks and Happy Holidays."

A.B., Santa Clarita, CA

"I was very pleased with the product itself, and it was delivered earlier than expected!"

J.H., Clinton, MD

"The order was processed in a very timely fashion. Communication during the process was very good. Shipment was received faster than I expected."

K.B., New York, NY

"prompt shipping, well packed"

C.P., Denver, CO

 

 

 

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Thanks!

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