Haiku Designs FAQ

Haiku Designs

Why should I buy from Haiku Designs?

When you buy from Haiku Designs you are not fueling the big-name box stores of the world. Here at Haiku we are proud to be a small operation located in Wilsonville, Oregon. With fewer than a dozen employees, we are a company based on solid values, and we firmly believe in providing the best customer experience and offering high quality products. For 2 decades we have made customer relationships our priority by giving each and every order the personalized attention people deserve. From our hand selected product offerings to the one-on-one phone calls before your new beautiful furniture is shipped, we strive to continuously demonstrate that we genuinely care about our catalog selection and the wonderful people that shop through it. If we sound like the kind of people you would like to do business with, and we can provide you with the personalized shopping experience you are seeking, then you have found the answer to why you should choose Haiku Designs.

Do you have a catalog?

We are an e-commerce retailer, which means we do not have a catalog. In order to best serve you we are continually adding to our product offerings so please check back regularly to see what’s new!

Do you have a showroom?

As an online retailer only, we do not have a showroom. If you require more information about a particular item to help you make a purchasing decision, please do not hesitate to call anytime with questions.

Shipping

I've never purchased furniture online, can you explain the freight process?

Once you have committed to your purchase, the process of getting that item to your home should be seamless and simple, maybe even enjoyable? At Haiku Designs, your Delivery concierge will handle the shipping process from start to finish. Directly after your order is placed the wheels start turning as your order is prepared and packed for shipment to your home or office. If you have any hesitation, interest or general curiosity about the delivery process please take a moment to read the following post about how we ship from our Haiku Designs blog, Shipping Made Easy, which runs through the process from beginning to end.

How will my order get here and do I need to be home?

Furniture is shipped via freight carrier and comes palletized and strapped to protect it during transit. The carriers will contact you to set up the final delivery which you must be present for, and a signature is required.

What do I do if my items show up and they are not 100% perfect?

Although rare, occasionally things are damaged during the shipping process. If your items arrive with any issues (holes in boxes, flattened corners, etc.) you simply need to make a note of the damage on the proof of delivery, and then sign to accept the shipment. Notify the delivery concierge team and any issues will be handled as quickly and efficiently as possible.

Will I be able to track my order?

Yes! You can log into your order at haikudesigns.com to see the status. Additionally, you will receive tracking information once your items have been picked up and are moving. This will give you real time status of your items as they move from the warehouse to your door!

Do you ship Internationally?

Currently we are only shipping to the US and Canada. If you are out of these areas and want to purchase from Haiku Designs, we will gladly ship to a freight forwarder that can arrange international shipping.

Ordering and Payment

How Do I Order?

Orders can be placed online or over the phone. When you create a login on the website, it will allow you to keep items in your cart, shop at your leisure and go back to the items you are deciding between. Additionally you can update any changes in shipping information, keep tabs on a current order, or ask questions of the CS team.

What methods of payment do you accept?

We are not in the business of saying no when customers want to pay for their items! We do accept all major credit cards and if checks are your thing, we can make that work too!

When will I be charged?

You will not see the charge hit your card until the items are being prepared for shipping. With Copeland, Saloom and any other custom orders payment is taken immediately and purchases may not be cancelled unless done so within 3 days of the order date.

Do you offer payment plans?

We do not offer any payment plans. All orders must be paid for in full and will not be considered actual orders until payment information has been received.

The Products

Do you offer any warranties?

All furniture items are sold with a 1 year manufacturer's warranty against any defects in craftsmanship or functionality. Beyond that it is our desire to have happy customers and earn your business any time you have home furnishing needs. Feel free to contact us with any issues you have with a Haiku purchase and we’ll do what we can to help you resolve them.

Cancellations and Returns

Do you accept returns?

Yes we do take returns although there are appropriate steps that must be followed. You can refer to the Return Policy to see what steps can be taken should an item arrive and not be to your liking. Please do note that is the customer's responsibility to get any items back to us, in new condition in the original packaging.

Do you take returns?

Yes, we absolutely take returns! There are some steps that need to be followed in order to make this go smoothly. First off you need to know that you are responsible for getting whatever the item is, back to our warehouse. Additionally, the item or items needs to be returned in new condition. If you have further questions please check out the return policy found at the bottom of the page.

Can I cancel my order?

Yes, you may cancel any order after it is placed. Copeland and Saloom orders need to be cancelled within 72 hours after being placed. Any custom, made to order items that are not cancelled within 72 hours are charged in full and may not be cancelled or returned.

What is your shipping address?

Anything that you need to send to us maybe sent to the following address: Haiku Designs 25749 SW Canyon Creek Suite 700 Wilsonville, OR 97070

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