At Haiku Designs customer satisfaction is of paramount importance for us. Take a look at what our clients have to say.
This is a review for the internet ordering department - I've never set foot in the showroom. Made a special order for the Milano platform bed - which I wanted in black leather. This was special order and added about 6 weeks, to the time required for delivery. Additionally ordered a latex mattress and a silk comforter. The comforter is terrific - lightweight, doesn't bunch up like down would. Warm when needed - light enough for three seasons. The mattress is a standard latex and is fantastic!! As for the bed - the quality is much better than expected. The leather is butter soft, flawless surface and a very good dye job. there is a "his and her" (or his and his if thats your thing) side with bowed hardwood slats - they "give" a little as required. Overall am very impressed with the product/service. would use this company again.
I want to thank you all for having such wonderful products. I ordered the Kyoto bed and the latex mattress. My son put it together for me today and it didn't take too long. The bed is sturdy and I don't have to mention how beautiful it is do I!! The mattress is as the lady I spoke to on the phone said. Much better than the (brand deleted) I was considering getting. The mattress is firm yet giving and supports wonderfully. It is also not a "hot" mattress and is also easy to turn over on. You don't have the sensation of moving through molasses like I did on the above mentioned brand of mattress. I have been sleeping so well since we got our new bed and mattress from you. I actually enjoyed having a cold last week when I stayed in bed all day. That's sick, but that much I love it. Thanks so much.
We just received out Tomaru Japanese Platform Bed and the King Size Naturalpedic Latex Mattress: Level 2 - Luxury. Last nite was the most comfortable sleeping experience we have ever had. I did a lot of research on whether to get a (brand deleted) mattress or a latex mattress. We decided to go with the Latex and it couldn’t have been a better choice. Not only was the price exceptionally low, the quality and sleep comfort is bar none the best we have ever slept on. My wife was always complaining about our old mattress and how is sags in the middle and hurts her back, but now she is so happy and loves the comfort and support of this mattress. Again thank you for a wonderful high quality product.
I just wanted to let you know that I received my Raku Tatami bed on Wednesday of this week. I also wanted to say that the call directly from Haiku to explain the process was quite unexpected. Your customer service should be applauded. I was also amazed at the EASE of assembly. I was excited to see the finished product so I put it together myself in about 20 minutes, most of which was spent unpacking the securely wrapped pieces. There was no damage to the product in shipping. This is the first time I have ever placed an order for a piece of furniture online. Having done so I would recommend Haiku to anyone wishing to purchase fashionable and unique furniture items of GREAT quality. Thanks again.
It’s been a little more than 1 week since I received my new Slumber bed. Just wanted to ask you to relate my great satisfaction to all involved in its design, manufacturing, and delivery. I am very pleased with the quality of the product, with selection of the woods that went into making the bed, and with overall look and feel. The assembly process worked out well also. I am happy to have discovered your company, and is impressed with workmanship and pretty much all aspects of the process, including my online browsing and ordering experience, and sales help and support from you. Congratulations to your entire team for work well done! My sincere thanks!
I just wanted to let you know that we received the bed and mattress, put it together with ease and LOVE it more than anything! We can finally sleep all the way through the night, hardly have to turn from side to side (maybe 2X in one night!), and it even LOOKS great! We want to thank you and your company for expediting out order. We spent our first night in our new home on the floor, but received the bed early the next morning! Our movers do not arrive until tomorrow, so the bed is the only thing we have here, and it has made our house a home!!! Thanks so much for your help and for really making us such a good deal on the bed and frame as well.
We recently bought a Raku bed frame with headboard from Haiku Designs and we love it. It was easy to put together (due to the tight fit of the slots I would recommend two people). I prefer simple designs and I love the fact that there are only four metal bolts and that everything else is held together using gravity. And oh my is it solid. The only nitpick I have is that the bed took almost two months to arrive after we ordered it, but the staff at Haiku Designs kept us up to date with the delay and were very easy to work with. I would recommend Haiku Designs and the Raku bed to everyone.
I searched on various sites for silk blankets and found Haiku Designs. I ordered their "Sweet Dreams" Natural Silk Comforter in Queen size, made with Tussah silk, in Germany to "European Eco Standards." It has an organic cotton cover and the silk is made without synthetic dyes or chemicals. I liked that they had free shipping... the comforter arrived quickly, was packed well and super light. I was impressed by how thin and warm the blanket was and had a great night's sleep. It was the best sleep I've had in a long time and for an insomniac like me, that's like finding the holy grail.
I want to thank everyone who helped with my recent order. I have been enjoying both the bed and mattress immensely, as has Xena, my cat. This was the first major purchase have made on-line--a bed to boot--and was a bit unsure about the end result. The simplicity of your website is what attracted me to Haiku Designs, and the helpfulness of everyone I spoke with was sincere and eased any doubts I had. It turns out that the quality of the bed far exceeds my expectations and the mattress is wonderful. I know I will sleep well for the next few years.
We love the colour and fit of the duvet cover, sheets and pillowcases of the linens we purchased and would definitely recommend Haiku for their linen products. For the Queen sized bed and tatami mats; overall the packaging was put together very well. The assembly of it was easy and the pieces fit together nicely. We love the bed now that it is set up especially the feel of the finish and the smell of the tatami mats. I would recommend Haiku to my friends and anyone who would like an easily assembled and beautiful bed. Thank you very much!
We have had a (brand deleted), a very expensive name brand futon, and a (brand deleted), and NONE of these beds worked for us. This is truly the bed that has it ALL. When you turn over, your bed partner can't even feel it!!!! It has the perfect amount of firmness, yet your arms don't fall asleep when you are lying on your side. WE love this bed, and we are telling our friends and family one by one that they NEED this mattress. Again, thanks so much for fulfilling one of the biggest goals that we have had - SLEEP! Aloha.
I have received the "Raku" japanese platform bed queen size, last Friday by UPS (just 3 weeks after ordering it!); I wanted to tell you that I am very pleased with it. The quality of the product is just great, and that reddish walnut finish just the perfect color to match the other pieces of furniture I already have in that room. It was very well wrapped (and individually wrapped) for such a long risky distance. It just looks so great!!! Thank you also for your pleasant cooperation.
I love Japanese furniture and this has been the place where I have bought the few pieces of furniture that I wanted. I have always had a great customer service. They have been very kind, patient and helpful with my slow process of making my decisions. I also consider that the furniture has a good quality, it is beautiful and affordable... I am actually very grateful to them for their graciousness and patience with me during my last purchase about a month ago.
I have had a happy experience with Haiku Designs. Been looking for bedroom furniture for a number of months and liked some of their offerings. Ordered one of the beds with a low to the ground, modern design... the Arata bed... Took a little longer to get the order than expected but when it came everything was in good shape. Put it together and its look great. Customer service was helpful with some issues with assembly, but all in all a good experience.
Best money we've ever spent, we absolutely love our bed! The showroom is very simple and small, but the knowledgeable and kind staff explain everything you need to know without making you feel pressured to buy. Super easy going and comfortable atmosphere. They have samples of all the materials so you can see what your choices are. We even got a free set of organic cotton sheets for our king bed! Highly recommended!
I feel truly valued as a customer. Your prices our great. You guys explain your quality on the screens. I was very impressed. I was looking for weeks for a screen that was in my price range and quality. You guys were it. Even the shipping costs were great. Other websites that I was in, the shipping costs were added on to a very high amount, sometimes more than the price of the screen. Thanks again.
We were interested in the organic sheet sets that Haiku Designs has. We weren't sure if they were right for us, and contacting them worked out great! They gave us the ins and outs of the sheets, told us what to expect, and answered all of our questions. They arrived the other day, and they are so comfortable! I would definitely buy from them again, great service and products!
I had a fantastic experience with everyone I spoke with or emailed at Haiku Designs. I ordered the Modrest Platform bed and it was shipped hassle free to my home in Canada. I still can't believe how easy it was. This was my first attempt at an online furniture purchase outside of Canada and I had a fantastic experience!! Plus I absolutely LOVE the bed! It's beautiful!
Just wanted to say thank you! My bed arrived and it was perfect!! I was very worried about ordering sight unseen but the quality of this bed is fantastic. We will enjoy it for many years, I will definitely recommend your company to all my friends! I saw similar products on line from Wayfair but the quality material your product has far surpassed theirs!!
Just want to say that dealing with you all has been a pleasure - from getting a quote on shipping all the way to my vacation house, to speaking with the helpful woman this afternoon about the missing piece. The bed looks amazing and it's a quality product, you can tell. We're so happy about our purchase, thank you Haiku Designs!
I look forward to receiving the items I ordered from Haiku Designs as well as ordering more items in the future. I appreciate being able to buy from a company that is devoted to selling good quality as well as healthy products. I hope to be a part of helping to create a healthier more sustainable world for future generations.
Thank you very much for your kind assistance and speedy reply. I understand that mistakes happen. Your customer service more than makes up for any problems that occurred in the warehouse. I would highly recommend your company, and services. Thanks again. I look forward to receiving the lamp.
I ordered 3 items one week ago. As far as the quality, I am totally satisfied: I ordered a kakebuton and a 100% organic cotton duvet cover. I don't know about the mattress cover yet, as I haven’t received it, but I am sure I won't be deluded. I would definitely buy again from them!!
I received my Raku bed yesterday. Boxes not damaged, bed pieces in perfect condition. I put the bed together and slept in it last night. I could not have slept better. I am very happy with the bed as well as the service you have provided during our transaction. Thank you very much!
I am writing to say thank you for such a beautiful piece of work. Raku Bed looks just as pretty as the photos you have on your site. The assembling was no sweat and the Tatami smells great. I will definitely recommend you to my friends and a return customer myself for sure.
Just to let you know that my order arrived in first class condition and according to my timescale in only 5 days from start to finish - and that included a weekend and a Bank holiday here! I am very pleased with my purchase - thanks. I'm sure I'll be visiting in the future.
I received the Mt. Fuji Shoji screen 2 days ago. It arrived quicker than I thought, packed very well, and I'm very pleased with it. The screen is beautiful and creates a peaceful addition to our living room. I will recommend your company to friends.
It is so nice of you to offer the Seeds of Wisdom Print. They are wonderful. I will definitely be doing more business with you in the future - you seem to be a company that cares about its customers, which can be rare these days. Thank you again.
Thanks for the info, I can't wait to see how it looks in my new apartment. There were a few other stores with similar products, but your website was the easiest to use and had the most information - I won't hesitate to return.
We love our bed and pillows from Haiku Designs! Staff is very friendly and knowledgeable. All stages of selection, purchasing, and delivery were smooth and professional. I would highly recommend this local business.
I just wanted to let you know that the bed and mattress arrived. We want to thank your staff for getting this to us so fast. We love everything! The bed is beautiful and we are so happy with the mattress.
I had actually goofed with this order; I had meant to order a different product. Haiku Designs responded promptly, getting the right product to me. They make on-line shopping simple and worry-free.
Phone service excellent, questions answered and handled in timely manner. I got what I expected and I (as well as wife) are very satisfied. Not inexpensive but quality doesn't come cheap.
I have received the Feng Shui Wisdom print in good order. Thank you for the generous solution to the problem and your very rapid response! It makes shopping at your place a real pleasure!
Just wanted to let you know how much we liked the shoji hanging lamp. In fact, we liked it so much we ordered an additional one. Thank you also for packing it so beautifully.
Just wanted to say thank you. My bed arrived as scheduled. Everything was well packed. I had it all installed in less than an hour. Best of all, it looks great. Thank you.
This email is to thank you for providing a prompt and courteous response to my request for an exchange on my Shoji Screen. Great Service! The new screen look perfect.
Bed arrived and it’s brilliant. It’s better than my expectations and very easily to assemble. Thank you for a great quality stylish looking product
The order was processed in a very timely fashion. Communication during the process was very good. Shipment was received faster than I expected.
My husband and I have purchased two couches from Haiku over the past couple of years and couldn't be happier with the products and service.
Thank you so much. I appreciate your going the extra mile. I love the lamps and the screens and they look really great in my living room.
The screen arrived in great shape...nice packing job! And the screen is terrific! Thanks and Happy Holidays.
I wish to thank you and Haiku Designs team for your wonderful service and your quick response to my needs.
My Shoji screen arrived yesterday. And it is great!! Thank you for your great product and service.
Thank you so much for your info and suggestion. I can already tell your company is a good company!
I have referred several friends to your website, by the way. Your products are unique and lovely.
Just to let you know I received the 2 beds and they are top quality. Very nice! Thank you.
I was very pleased with the product itself, and it was delivered earlier than expected!
THANKS SO MUCH FOR YOUR PROMPT REPLY AND GREAT SERVICE. HAVE A GREAT HOLIDAY.
The mattress was delivered yesterday and my son and daughter-in-law love it.
Thank you for your excellent customer service. I really appreciate it.