Haiku Designs FAQ
Why should I buy from Haiku Designs?
When you buy from Haiku Designs you are not fueling the big-name box stores of the world. Here at Haiku we are proud to be a small operation located in Wilsonville, Oregon. With fewer than a dozen employees, we are a company based on solid values, and we firmly believe in providing the best customer experience and offering high quality products. For 2 decades we have made customer relationships our priority by giving each and every order the personalized attention people deserve. From our hand selected product offerings to the one-on-one phone calls before your new beautiful furniture is shipped, we strive to continuously demonstrate that we genuinely care about our catalog selection and the wonderful people that shop through it. If we sound like the kind of people you would like to do business with, and we can provide you with the personalized shopping experience you are seeking, then you have found the answer to why you should choose Haiku Designs.
Do you have a catalog?
We are an e-commerce retailer, which means we do not have a catalog. In order to best serve you we are continually adding to our product offerings so please check back regularly to see what’s new!
Do you have a showroom?
As an online retailer only, we do not have a showroom. If you require more information about a particular item to help you make a purchasing decision, please do not hesitate to call anytime with questions.
What does it mean when I see one of your pieces marked as “Eco-Friendly”, “Sustainable”, etc?
While our designers Haiku Designs look for beautiful pieces to match your home, we also pay close attention to the manufacturing process, the sourcing and materials used. We love items that are well made and built to last, so they don't end up in landfills. We prefer items that are eco-friendly and sustainable, as well as items that are organic with no off-gassing, and we pass on a lot more items than we accept, but sometimes, you may just be looking for a beautiful piece. We do our best to call out an item’s eco-friendliness and sustainability (or when it’s not). Our Haiku Concierges are happy to answer questions about your specific items to make sure you have a beautiful piece that meets your needs. Check out this article from our blog, “What is the Difference?” where we define some of these terms used in some of our listings.
What does it mean to be “Japanese Modern”?
Typically, design is subjective and in the eye of the beholder, but our Haiku Designs family of customers define Japanese Modern as furniture that has a Modern look and feel, and is often inspired by Japanese design. Usually these pieces feature clean lines and simple, yet elegant, designs. Furniture that can identify as Japanese Modern are often beautiful not only because of the design, but also because of the quality and craftsmanship that make these pieces stand out. Since 1990, we’ve searched and curated items looking for this beautiful aesthetic. We think you’ll love these items, too.
Do you offer any warranties?
All furniture items are sold with a 1 year manufacturer's warranty against any defects in craftsmanship or functionality. Beyond that it is our desire to have happy customers and earn your business any time you have home furnishing needs. Feel free to contact us with any issues you have with a Haiku purchase and we’ll do what we can to help you resolve them.
How Do I Order?
Orders can be placed online or over the phone. When you create a login on the website, it will allow you to keep items in your cart, shop at your leisure and go back to the items you are deciding between. Additionally you can update any changes in shipping information, keep tabs on a current order, or ask questions of the CS team.
What methods of payment do you accept?
We are not in the business of saying no when customers want to pay for their items! We do accept all major credit cards and if checks are your thing, we can make that work too!
When will I be charged?
You will not see the charge hit your card until the items are being prepared for shipping. With Copeland, Saloom and any other custom orders payment is taken immediately and purchases may not be cancelled unless done so within 3 days of the order date.
Do you offer payment plans?
If you are a PayPal user we do accept this as a form of payment. You may choose to utilize PayPal credit as a form of buying now, and paying over time. Haiku Designs does not offer a formal payment plan at this time although we hope to in the future for customer convenience.
Do you Offer Military Discounts?
We absolutely offer military discounts! The only thing we need is proof of your current or past military enlistment. You will earn 5% off of any order and of course, free shipping applies to any and all orders. If you have some limitation caused by your service we'll help to arrange and offset the cost of any install or set-up services that we can provide.
Do you Offer Designer/Decorator Discounts?
Yes! Haiku Designs appreciates the opportunity to be part of your business or your clients forever home. You will be required to provide proof of the business and your involvement with said business. We do not want to make this a difficult process but we will need this in order to offer 10% off of all items site wide. If you have a full room or home that is being set up, please contact our CS/Sales team to further discuss other promotional possibilities.
I've never purchased furniture online, can you explain the freight process?
Once you have committed to your purchase, the process of getting that item to your home should be seamless and simple, maybe even enjoyable? At Haiku Designs, your Delivery concierge will handle the shipping process from start to finish. Directly after your order is placed the wheels start turning as your order is prepared and packed for shipment to your home or office. If you have any hesitation, interest or general curiosity about the delivery process please take a moment to read the following post about how we ship from our Haiku Designs blog, Shipping Made Easy, which runs through the process from beginning to end.
How will my order get here and do I need to be home?
Furniture is shipped via freight carrier and comes palletized and strapped to protect it during transit. Your personal Haiku concierge will communicate with you how and when the shipment will take place. This is done via email and a follow up phone call. Please let us know if there are any issues, special requests etc. that can hinder a successful delivery. The carriers will contact you to set up the final delivery which you must be present for, and a signature is required.
What do I do if my items show up and they are not 100% perfect?
Although rare, occasionally things are damaged during the shipping process. If your items arrive with any issues (holes in boxes, flattened corners, etc.) you simply need to make a note of the damage on the proof of delivery, and then sign to accept the shipment. Notify the delivery concierge team and any issues will be handled as quickly and efficiently as possible.
Will I be able to track my order?
Yes! You can log into your order at haikudesigns.com to see the status. Additionally, you will receive tracking information once your items have been picked up and are moving. This will give you real time status of your items as they move from the warehouse to your door!
Do you ship Internationally?
Currently we are only shipping directly to the US and Canada. If you are outside of these areas, please contact us for additional shipping options as we can often find creative ways to get your order to you. These options usually cost more, but our Haiku delivery concierges are happy to help figure it out.
What does free shipping include?
Furniture over $199 ships for free! What this means is that we will cover the ground shipping or freight cost to get your item/s to your home. Ground deliveries will be dropped off at the front door. Freight shipments will be delivered to your driveway. Please be aware that unless you have arranged White Glove or Threshold delivery it will be your responsibility to get the items into your home or garage. Some drivers will help to get things into a garage but this is not required of them. Additionally, if you live in an apartment building, it will be your responsibility to get the items from the ground floor to your apartment. White Glove delivery, which includes anything from "just inside the front door (threshold)" to "complete set up" is available at an added cost with all orders. If you are interested in this service, please ask our delivery concierge for a quote.
Do you accept returns?
Yes, we absolutely take returns! Please be sure to contact Haiku Designs before any items are returned so that we can discuss the process and the proper steps to be taken. Additionally, it is important to know that although shipping to you is free, you will be responsible for the cost of returning the item/s to us.
Can I cancel my order?
Yes, you may cancel any order after it is placed. Copeland and Saloom orders need to be cancelled within 72 hours after being placed. Any custom, made to order items that are not cancelled within 72 hours are charged in full and may not be cancelled or returned.
What is your shipping address?
Please contact us via phone or email before sending anything to the following address: Haiku Designs 25749 SW Canyon Creek Suite 700 Wilsonville, OR 97070