Returns

Our Guarantee To You

Your Happiness is important to us. Haiku Designs takes every effort to insure our customers’ complete satisfaction on each and every order.

Haiku Designs goes to extraordinary effort to insure that each and every shipment reaches our customers in the best possible time, for the best possible price and in excellent condition. All shipments are carefully packaged and shipped fully-insured against damage. We use only the best "Class 1" carriers for our Truck Line Shipments. Fed Ex or UPS are used for all Ground Shipments. Please let us know how we can best serve you and make your shopping experience with us a good one.

Returns, Damaged and Cancelled Orders Policy

Cancelled Orders

Most Orders can be cancelled up until the time of shipment for a full refund, with the exception of Copeland Made to Order Products and any custom designs. All Copeland Bed and Dining sets are custom made to customer's exact requirements and once ordered cannot be cancelled. Please contact us at 1-800-736-7614 for further information.

"Rest Easy" Returns

If you are unhappy with your purchase you can send it back to us. Once an order has been shipped, any order can be returned within 30 days of delivery for a refund of the purchase price less the original shipping fee. Return shipping and return shipping charges are the responsibility of the customer. Customer assumes responsibility for the return of the product in new condition. If a product is not returned in new and good condition, a refund cannot be issued.

A restocking fee may be charged for all returned products, whether shipped Freight or Ground. Returned products must include all parts. Mattresses, gifts and accessories shipped truck freight or UPS will incur a 20% restocking fee. All furniture may also incur a 20% restocking fee. Refunds will be issued to the original credit card, within 7 days after return of goods and completion of transaction. For check and money orders a refund check will be sent to you.

Custom made orders may not be eligible for returns. Please contact Support@HaikuDesigns.com for more information.

Damaged Shipments

All products are shipped fully-insured against loss or damage. In the unlikely event a product is damaged in shipment, Accept Delivery, note on the delivery receipt the number of boxes damaged and contact Haiku Designs for replacement. Haiku Designs will file and coordinate all damage claims with the shipping company. Shipments not noted as damaged on the delivery receipt are not eligible for damage insurance replacement. All damaged claims must be made within 5 days of receipt of goods. Damaged goods cannot be returned for credit.

Damaged Shipments noted as Damaged on the Delivery Receipt will be replaced all or in part, as needed, by Haiku Designs at no cost to the customer.

Refused Shipments, or Shipments that cannot be delivered to the Customer's Location, Incur Original and Return Freight Charges plus a 20% restocking fee.

All shipping times are approximate. Acceptance of a freight or small package delivery is considered as an agreement to abide by the above stated return policy. On rare occasions, rural route, or out of area location deliveries may be eligible for curb side delivery only.

Please contact our Customer Appreciation Department at support@haikudesigns.com with any questions regarding our return policy or any product return issues.

Shipping Address for all Returns:
Haiku Designs Warehouse
25749 SW Canyon Creek Rd, Suite 700
Wilsonville, OR 97070
1-800-736-7614

Privacy Policy

Haiku Designs respects your privacy. We NEVER share, sell or exchange any of your private information, email addresses or purchase records with anyone. Period. It is that simple.

We use the latest SSL secure socket layers and sophisticated, encrypted data management. Our site is monitored daily by several independent security firms to test and confirm that the site is secure. In addition Credit Card information is placed on a special C-Secure lock location for complete security. Once processed all Credit Card information is then automatically erased, preventing any unauthorized use or data theft.

We use a 4-step Credit Card verification policy for Visa, MasterCard, and American Express to insure your credit information is secure and properly authorized. This is the most secure system available in the industry.

Rest Easy and Secure when shopping with Haiku Designs. If you have any questions or need other information about all "the small print," please contact us, at 1-800-736-7614 or by email at support@haikudesigns.com.

Warranties

Furniture, Gifts and Accessories

1 Year Warranty

All furniture, gifts, accessories and framed art prints carry a warranty of one year against any manufacture defects in workmanship or material. This warranty is in effect, beginning with the delivery of the product to the customer's address.

Mattresses and Futons

All mattresses and futons carry a manufacturers warranty against defects in workmanship and materials. All warranties cover the item or parts to be replaced and not any associated transportation costs, if needed. Please visit the specific mattress or futon guarantee tab for more information on the length of the warranty. Warranties starts at time of purchase and are non transferable. Law tag must not be removed from the mattress as this label identifies the product regarding warranty.

Haiku Designs will determine if an issue is the result of defects in the workmanship or materials and will repair or replace the defective part or product at our discretion. All warranty issues must be presented with a digital photograph clearly depicting any defect and the original invoice number.

As with all premium sleep products certain body conformity adaptations will take place over time, this does not indicate any type of structural failure and is considered normal use. It is important to flip futons and hybrid futons on a monthly basis for the first few months to insure evenly distributed compression. We do not warranty our products as a cure for any specific medical condition.

Warranties do NOT cover the following:

* Damage caused by inappropriate foundations.
* Damage caused by excess moisture
* Damage caused by excessive weight
* Fabric or other material stains or burns
* Normal Body signatures of 1.25” or less
* Future firmness preferences

Warranties do NOT cover the following:

* Damage caused by inappropriate foundations.
* Damage caused by excess moisture
* Damage caused by excessive weight
* Fabric or other material stains or burns
* Normal Body signatures of 1.25” or less
* Future firmness preferences

All Warranties

Haiku Designs reserves the right to refuse warranty service when a product is found to be in an unsanitary condition, when the product has been physically altered or when the product failure is due to causes other than defective workmanship or materials. All product warranties are valid only to the original purchaser of the product as indicated on the original sales invoice.

The terms and service described here and regarding all warranties shall be the consumer’s sole and exclusive remedy.

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