Shipping Information

Haiku Designs - Where Customer Satisfaction is First

Your Guarantee

Your Happiness is important to us. Haiku Designs takes every effort to insure our customers’ complete satisfaction on each and every order. We offer a 100% Customer Satisfaction Guarantee.

Haiku Designs goes to extraordinary effort to insure that each and every shipment reaches our customers in the best possible time, for the best possible price and in excellent condition. All shipments are triple-boxed for extra care and shipped fully-insured against damage. All Truck Line Shipments go via “Grade A” truck lines. Ground shipments go via UPS or Federal Express.

Please let us know how we can best serve you and make your shopping experience with us a good one!

Shipping Times

Orders are processed immediately upon receipt. Normal shipping time is 3-12 business days for standard UPS and Fed Ex ground. Shoji screens are oversize and can take 10 -12 (two weeks) business days in transit. Rarely a product may be backordered. If so, you will be contacted with expected shipping and delivery time.

Bedroom sets and furniture require between 2-4 weeks for delivery, unless otherwise noted. All furniture products require truck line shipping.

International Shipping

Haiku Designs can ship products almost anywhere in the world. We ship UPS Air Express, U.S. Post Office Express or Fed Ex Great Rates, whichever is available and more economical. We charge exact shipping charges and do not add any extra handling or packing fees. International shipping charges are often significantly more expensive than domestic charges.

For international or Canada shipping prices, place an order for the products you want over our secure server. We will calculate the most economical shipping charges and notify you by e-mail. If you approve, we will then process your order and ship. All custom fees, import duties, taxes if any, will be extra and will be the responsibility of the buyer. International shipping times range from 5-10 business days for UPS up to 2 weeks and more for U.S. Postal Service.

Truck Line Shipping Charges — Furniture, Mattresses, Statues

Mattresses, Sofas, most Furniture items, and some Statues require the security of truck line shipping due to their weight and size. Haiku Designs uses only Class #1 truck line carriers and have secured volume discounts, allowing us to pass on significant savings to the consumer.

Our “Residential Front Door Delivery Service” offers more than back of the truck pick up, or curbside drop off and insures that your valuable purchase is delivered right to your front door. All furniture is shipped on Class #1 Carriers, Fully Insured, with front door delivery which is the first ground floor entrance to your home or apartment/condo building. In addition, a special home delivery notification is included for no extra charge. As your order arrives in your area, the local truck line dispatcher will contact you personally by phone to set up a weekday residential delivery appointment suitable for your schedule.

White Glove Inside Delivery and Furniture Assembly Service is available for an extra charge. Please contact us for a White Glove Delivery quote.

Some areas, and some "Out of Area" Locations... islands, remote locations, rural routes, etc., may incur additional shipping charges, or may be eligible for curbside delivery only.

UPS Shipping Charges — Gifts, Shoji Screens, Lamps, Art, Comforters

Lamps, gift items, clocks, and most accessories can be shipped UPS ground. Our secure shipping computer will calculate exact UPS Ground shipping charges, based on the weight and size of the order and the customer's shipping address. We then double check each order with the UPS National shipping system to ensure the best possible shipping price.

Shoji Screens and some lamps are oversize #2 and incur a fixed UPS shipping charge shipped to any location within the continental US. This shipping price is noted on the product information line.

2nd Day and Next Day UPS air is available by request.

Returns, Damaged Shipments, and Warranties

Need to return something, or have a damaged shipment? Click here to visit our Return and Exchange Policy page for full information on our policies and warranties. Call 800-736-7614 for more info or to set up a return!

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